Terms and Conditions

Man with Van Cockfosters Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Cockfosters provides removal and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" refers to Man with Van Cockfosters, the provider of removal and associated services.

1.2 "Customer" refers to any individual, business, or organisation that makes a booking or uses the services of the Company.

1.3 "Services" refers to removal, transport, loading, unloading, packing assistance, and any other services agreed in writing between the Company and the Customer.

1.4 "Goods" means any items, property, or belongings transported or handled by the Company on behalf of the Customer.

1.5 "Contract" refers to the agreement between the Company and the Customer, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides man and van, removal, and light transport services within the UK, including collection, loading, transportation, unloading, and where agreed, assistance with packing and unpacking.

2.2 The specific Services to be provided, including vehicle size, number of staff, locations, and estimated time, will be agreed at the time of booking based on information supplied by the Customer.

2.3 The Company reserves the right to decline any job that is unsafe, unlawful, or outside the reasonable capability of the staff or vehicle provided.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s chosen communication methods as advertised. The Customer is responsible for ensuring that all information provided is accurate and complete.

3.2 When making a booking, the Customer must provide:

(a) full collection and delivery addresses, including any access restrictions;

(b) date and preferred time for the Service;

(d) details of parking arrangements and any permits required;

(e) details of stairs, lifts, or other access issues at either address.

3.3 The Company will provide a quotation based on the information supplied by the Customer. Quotations may be given as a fixed price or hourly rate, depending on the nature of the job and agreement with the Customer.

3.4 A booking is only confirmed when the Company has accepted the booking and, where required, the Customer has paid any deposit specified by the Company. Verbal or written indications of availability do not constitute a confirmed booking.

3.5 The Customer must notify the Company as soon as possible of any changes to the information provided at the time of booking. Changes may result in amended charges or a revised service time.

4. Pricing and Quotations

4.1 All quotations are based on the information supplied by the Customer and on the assumption of reasonable access, parking, and working conditions.

4.2 The Company reserves the right to adjust the price if:

(a) the Customer’s requirements change;

(b) access is significantly more difficult than described, including long carries, additional floors, or restricted entry;

(d) there are delays beyond the Company’s control, including waiting for keys, unprepared Goods, or access issues.

4.3 Unless explicitly stated, prices exclude tolls, congestion or clean air charges, parking fees, ferry costs, and any additional access-related surcharges. Such costs, where incurred, will be added to the final invoice.

4.4 Quotations are valid for 30 days from the date issued, unless withdrawn or varied by the Company in writing.

5. Payments

5.1 The Customer agrees to pay the charges for the Services in accordance with the quotation and these Terms and Conditions.

5.2 The Company may require full or partial payment in advance or a deposit to secure the booking. The terms of payment will be stated at the time of booking.

5.3 For hourly rate bookings, charges will begin from the time the vehicle and staff arrive at the agreed collection address or at the agreed start time, whichever is later, and will continue until completion of the Service at the final destination.

5.4 Payment must be made using the methods accepted by the Company. The Customer is responsible for ensuring cleared funds by the required time.

5.5 All invoices are payable on the date of service unless otherwise agreed in writing. The Company reserves the right to withhold or suspend Services if payment is not received as agreed.

5.6 In the event of late payment, the Company may charge interest on outstanding amounts at the statutory rate permitted under UK law, and may recover any reasonable costs incurred in pursuing payment.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as early as possible.

6.2 The following cancellation charges may apply:

(a) more than 72 hours before the scheduled start time: any deposit may be refunded at the Company’s discretion, less reasonable administrative costs;

(b) between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted price may be charged;

(c) less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the quoted price may be charged.

6.3 If the Customer fails to be present, fails to provide access, or the job cannot proceed due to reasons within the Customer’s control, this may be treated as a same-day cancellation and charged accordingly.

6.4 If the Customer wishes to change the date or time of the booking, the Company will use reasonable efforts to accommodate the change, subject to availability. Changes may result in revised charges.

6.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, or other unforeseen events. In such cases, the Company will offer an alternative date or a refund of any payments made for Services not provided.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are packed securely and suitably for transport, unless packing services have been expressly agreed;

(b) being present, or ensuring an authorised representative is present, at collection and delivery addresses to oversee the work and sign relevant documents;

(d) ensuring the premises and access routes are safe for the Company’s staff to work in and around;

(e) checking all areas before departure to ensure no Goods are left behind.

7.2 The Customer must not request the Company or its staff to undertake any task which is unsafe, illegal, or outside the scope of the agreed Services.

8. Excluded and Restricted Items

8.1 Unless agreed in writing, the Company will not transport:

(a) hazardous, flammable, explosive, or corrosive materials;

(b) illegal goods or items;

(d) perishable foodstuffs that may spoil during transit;

(e) cash, jewellery, or items of unusually high value, such as antiques, fine art, or collections.

8.2 The Customer must inform the Company in advance of any unusually heavy, bulky, or fragile items. The Company reserves the right to refuse transport of any item that cannot be moved safely with the equipment and staff available.

9. Waste and Disposal Regulations

9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless explicitly stated and will not remove household or commercial waste that should be handled by licensed waste contractors.

9.2 The Customer must not present for removal any items classified as controlled waste, hazardous waste, or electrical and electronic equipment requiring specialist disposal, unless prior written agreement has been made and appropriate arrangements and charges have been confirmed.

9.3 Where the Company agrees to remove unwanted items for disposal or recycling, such items must be accurately described by the Customer. Additional charges may apply based on weight, type of material, and disposal fees.

9.4 The Customer is responsible for ensuring that any items presented for removal do not contravene local or national waste management laws. The Company reserves the right to refuse the removal or disposal of any item that it reasonably believes may be unlawful or unsafe to transport.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods shall be limited and subject to the terms of this section.

10.2 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to pack Goods adequately, unless the Company has provided packing services;

(b) damage to Goods where pre-existing defects, weaknesses, or instability were present;

(d) loss of income, profit, anticipated savings, or any indirect or consequential loss.

10.3 The Company’s liability for any loss or damage to Goods, where such liability is established, shall be limited to a reasonable cost of repair or replacement, up to a maximum amount per job, as reasonably determined by the Company and subject to relevant UK law.

10.4 The Customer is encouraged to arrange adequate insurance cover for Goods during transit and handling, particularly for valuable or fragile items.

10.5 The Company will not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to adverse weather, traffic conditions, accidents, or road closures.

11. Damage to Property

11.1 The Customer must ensure that floors, walls, doorways, and other surfaces are suitably protected where necessary. While the Company will take reasonable care, it is the Customer’s responsibility to take additional precautions for delicate finishes.

11.2 The Company’s liability for damage to premises or property (other than the Goods being moved) shall be limited to direct damage caused by the negligence of the Company or its staff, and shall not exceed a reasonable cost of repair.

12. Claims and Complaints

12.1 Any loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services.

12.2 The Customer must provide reasonable evidence of the loss or damage, including photographs and a description of the circumstances.

12.3 The Company will investigate all complaints and aim to resolve issues fairly and promptly. The Customer agrees to cooperate with any investigation and provide necessary information.

13. Health and Safety

13.1 The Company is committed to maintaining a safe working environment for its staff and Customers. The Customer must not request the Company’s staff to carry out any task which may compromise their health and safety.

13.2 The Company may refuse to move excessively heavy items where manual handling would be unsafe, or where access is inadequate for safe movement.

14. Subcontracting

14.1 The Company reserves the right to subcontract some or all of the Services to carefully selected third parties. In such cases, the Company will remain responsible for the performance of the Contract under these Terms and Conditions.

15. Personal Data

15.1 The Company may collect and process personal data relating to the Customer in order to arrange and provide the Services, handle payments, and manage bookings.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.

17.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

17.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.