Privacy Policy
Man with Van Cockfosters Privacy Policy
This Privacy Policy explains how Man with Van Cockfosters collects, uses, stores, and protects personal data relating to customers and prospective customers in the Cockfosters area. It is intended to be compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Man with Van Cockfosters to customers in the area, whether you contact us online, by phone, or in any other way.
Who this Privacy Policy applies to
This Privacy Policy applies to all individual customers and prospective customers of Man with Van Cockfosters located in or requesting services in the Cockfosters area. It also applies to individuals who act on behalf of a business customer, such as a contact person, where their personal data is provided to us in connection with our services.
Personal data we collect
Man with Van Cockfosters collects and processes personal data that is necessary to provide and manage our services. The types of personal data we may collect include:
Your identity details, such as your full name and, where relevant, your business name and role.
Your contact details, such as your postal address, collection and delivery addresses, and any alternative contact address you provide.
Your communication details, such as your preferred method of contact and information you provide when you contact us with queries, requests, or feedback.
Service details, such as the dates and times of your booking, details of the items you ask us to move, special instructions relevant to the service, and information about access to your property.
Payment and billing information, such as payment status, invoices, and related transaction records. We do not store full payment card details when payment is processed through a third-party provider.
Technical and usage data, such as basic information about how you access and use our website or online forms, which may include IP address, browser type, and device information, where this is collected through cookies or similar technologies in accordance with applicable law.
How we collect your personal data
We collect personal data directly from you when you request a quote, make a booking, contact us for information, or otherwise communicate with us about our services. This can happen by phone, through online forms, in writing, or in person.
We may also receive personal data about you where another person arranges a service on your behalf, for example if a friend, family member, or business contact books a removal or delivery service for you and provides your details to us.
Lawful bases for processing your data
Man with Van Cockfosters processes personal data only where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are:
Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you, for example to provide a quote, confirm your booking, carry out your move, and manage payments.
Legal obligation. We may process certain personal data to meet our legal obligations, for example for accounting, tax, and record-keeping requirements.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, responding to enquiries and complaints, keeping records of transactions, and protecting our business from fraud or misuse.
Consent. In limited circumstances, we may rely on your consent, for example for certain optional marketing communications or the use of non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotes, bookings, and removals services, including planning routes, arranging staff and vehicles, and carrying out the move.
To communicate with you about your enquiry or booking, including sending confirmations, updates, and responding to questions or complaints.
To manage payments, invoices, and accounts, and to maintain internal records of services provided.
To improve our services, business processes, and customer experience, including analysing typical service requests and feedback.
To comply with legal and regulatory requirements, such as keeping appropriate financial and tax records.
To protect our rights, property, and safety, and that of our staff, customers, and the public, including where necessary to prevent fraud or misuse of our services.
Data retention and storage
Man with Van Cockfosters will keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we keep most customer service and billing records for a period that allows us to handle queries, repeat bookings, and disputes, and which complies with applicable tax and accounting rules. After the relevant retention period has ended, we will either securely delete or anonymise your personal data so that it can no longer be linked to you.
The specific retention period may differ depending on the category of data and the purpose of processing, taking into account factors such as legal limitations periods, regulatory requirements, and our operational needs.
Data processors and third parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and only for the purposes set out in this Privacy Policy. They are required to take appropriate security measures to protect your data.
Examples of data processors and service providers we may use include:
Payment processing providers to handle card or electronic payments.
IT and cloud service providers that host or support our systems, data storage, and communications.
Professional advisers, such as accountants, where necessary for our legitimate business needs and legal obligations.
Where required by law, we may also need to share your personal data with law enforcement agencies, regulators, or other authorities. In such cases, we will only share the minimum information necessary to meet our legal obligations.
We do not sell your personal data to third parties.
International data transfers
Where we use service providers located outside the United Kingdom, your personal data may be transferred to and processed in countries that may have different data protection laws. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of approved standard contractual clauses or other legally recognised mechanisms, so that your rights remain protected.
How we protect your data
Man with Van Cockfosters takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those who need to know it, using secure storage and communication methods where appropriate, and maintaining internal policies and training regarding data protection.
Your data protection rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete data.
Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights in relation to Man with Van Cockfosters, you can contact us using the contact details made available through our usual communication channels. We may need to verify your identity before responding to your request to protect your privacy and security.
If you are not satisfied with our response or how we handle your personal data, you also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will be effective from the date we publish the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
