Terms and Conditions for Man With Van Cockfosters

These Terms and Conditions set out the basis on which Man With Van Cockfosters provides removal, transport, loading, unloading, delivery, and related moving services for domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. These terms are designed to be fair, clear, and practical, while reflecting UK consumer and business law.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Cockfosters. References to “you” and “your” mean the customer placing the booking or any person acting on the customer’s behalf. These terms apply to all standard man and van services, including single-item moves, partial loads, full-property transport, collection and delivery jobs, and similar moving work. They do not apply to unrelated services unless expressly agreed in writing.

We may update these terms from time to time to reflect operational, legal, or administrative changes. The version in force at the time of your booking will generally apply to that booking, unless a change is required by law or is agreed between both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

1. Booking Process

A booking is only confirmed once we have accepted your request and provided a booking confirmation. A quotation alone does not guarantee availability. When requesting a service, you must provide accurate information about the items to be moved, the pickup and delivery locations, access conditions, parking restrictions, floor levels, lift availability, timing requirements, and any special handling needs. If any material detail changes after booking, you must notify us as soon as possible so we can reassess the price, vehicle size, crew requirements, and schedule.

We may issue quotes based on the information you provide, including estimated time, labour, mileage, and any additional services. If the actual job differs from the details supplied, we may revise the quotation or charge additional fees where reasonably necessary. For example, if access is more difficult than described, if the load is heavier or larger than expected, or if waiting time is caused by your property, we may adjust the price accordingly. We will always aim to explain such changes clearly and fairly.

You are responsible for ensuring that the items to be moved are ready for collection at the agreed time. Unless otherwise agreed, our team is not required to dismantle furniture, disconnect appliances, pack personal possessions, or carry out specialist handling. If these services are requested, they may be subject to separate charges and acceptance by us. Any items that require special treatment, such as fragile goods, high-value belongings, or awkwardly shaped objects, should be disclosed at the time of booking.

2. Payment Terms

Payment is due in accordance with the quotation or booking confirmation. Unless stated otherwise, full payment must be made on completion of the service, or in advance where we have requested a deposit or prepayment. We may accept bank transfer, card payment, or another method agreed in advance. Cash payments, if accepted, must be made in full and without delay. We reserve the right to withhold or suspend services until payment arrangements are satisfied.

All prices are normally quoted in pounds sterling and may be stated as fixed fees, hourly rates, or a combination of both. Any estimate is based on the information available at the time and may change if the scope of work changes. Additional charges may apply for waiting time, congestion, parking penalties, extra labour, stair carries, lengthy carrying distances, storage requests, or unsocial hours where previously agreed. Where applicable, VAT will be shown separately or included in the quoted price, depending on the structure of the service.

Late or failed payments may result in administrative charges, recovery costs, and interest where permitted by law. If a payment is disputed, you should notify us promptly and provide supporting details. We will review any genuine concerns in good faith. However, the obligation to pay for services already completed, or for costs reasonably incurred, remains in force unless otherwise agreed in writing.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice within a reasonable timeframe. The closer the cancellation is to the agreed service time, the more likely it is that a cancellation fee will apply. This reflects time reserved, vehicle allocation, staff scheduling, and administrative preparation. If we have already incurred costs in connection with your booking, such as travel, waiting, or third-party expenses, those costs may be charged to you even if the job does not proceed.

If you need to reschedule, we will try to offer a new date or time, subject to availability. Rescheduling is not guaranteed and may depend on our operational commitments. Where a customer is not ready at the agreed time, or the collection/delivery point is inaccessible, we may treat the booking as a late cancellation or charge waiting time. If we are delayed by circumstances beyond our control, including traffic, road restrictions, severe weather, or third-party delays, we will make reasonable efforts to keep you informed and complete the service as soon as practicable.

Man With Van Cockfosters is not liable for losses arising from unavoidable delay unless caused by our negligence or breach of contract. Any cancellation rights available to consumers under UK law will apply where relevant, but these may be limited where services are booked for a specific date or time and performance has begun with your consent. If you are a business customer, additional commercial cancellation terms may apply as set out in the quotation or invoice.

4. Liability and Customer Responsibilities

We will take reasonable care when handling your goods, but you remain responsible for ensuring that items are properly packed, protected, and suitable for transport unless we have expressly agreed to pack them. We are not responsible for pre-existing damage, inadequate packaging, or defects in items that become apparent during handling. Fragile goods, electronics, glass, antiques, and high-value items should be declared in advance and may require additional protection or a specialist service.

Our liability for loss or damage is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, we will not be responsible for indirect or consequential loss, loss of profit, loss of business, or loss arising from inaccurate instructions, undeclared hazards, or the inherent nature of the items being transported. Any claim must be made promptly and supported by reasonable evidence, including photographs where possible.

You must ensure that the property, access routes, and items to be moved are safe and lawful to handle. This includes making us aware of any structural issues, unsafe stairs, limited access, security restrictions, or items that may pose a health and safety risk. If our team reasonably believes that an item is unsafe, illegally presented, or likely to cause damage or injury, we may refuse to move it. We may also stop work where continued performance would expose staff, your property, or third parties to unreasonable risk.

5. Waste Regulations and Prohibited Items

Where our service includes removal of unwanted items, you must ensure that all waste is described accurately before booking. We only handle waste in accordance with applicable UK waste and environmental regulations. Depending on the nature of the material, waste may require segregation, licensing, transfer documentation, or disposal at an authorised facility. You must not ask us to dispose of controlled, hazardous, or illegal materials unless we have expressly agreed and are legally permitted to do so.

Prohibited items may include asbestos, chemicals, solvents, oils, pressurised containers, medical waste, gas bottles, paint in large quantities, electrical waste requiring specialist treatment, and any item that is unsafe or unlawful to transport without appropriate arrangements. If prohibited items are discovered after work begins, we may refuse collection, require immediate removal, or charge additional fees for any lawful handling, return, or disposal steps that become necessary.

Where waste is collected, you confirm that you have the right to transfer those items for disposal and that they do not include anything that has been falsely described. You agree to provide truthful information about the origin and composition of waste. If a job includes waste removal, a separate waste charge, documentation fee, or disposal fee may apply. We reserve the right to decline any load that would place us in breach of environmental rules or licensing obligations.

6. Service Conditions and Access Requirements

You must provide suitable access to the pickup and delivery points, including safe parking arrangements where possible and any permissions needed from landlords, building managers, or local authorities. If access is restricted, our team may need to park further away, use additional labour, or spend extra time completing the job. Those additional requirements may affect the final price. We are not responsible for delays or added costs resulting from parking restrictions, loading bay unavailability, or failure to secure access permissions in advance.

If items must be carried up or down stairs, through narrow corridors, or over long distances, this may increase labour time and the risk of damage. You should tell us in advance about any such conditions so that we can allocate suitable resources. We may refuse to move oversized items where the route appears unsafe or physically unsuitable. If access conditions differ materially from what was described, we may amend the price, adjust the service, or suspend the booking until a safe solution is agreed.

Our team will use reasonable skill and care in loading and unloading, but we are entitled to rely on the information you provide. You are responsible for removing keys, securing premises, ensuring that pets are controlled, and protecting vulnerable surfaces where necessary. We will not be liable for delays or losses caused by a failure to provide accurate access information or by circumstances outside our reasonable control.

7. Complaints and Claims

If you have a complaint about the service, you should raise it as soon as possible so that we can investigate promptly. Please provide relevant details such as the booking date, nature of the issue, and any supporting evidence. We will review complaints in a fair and reasonable way and aim to respond within a reasonable period. Early reporting helps us assess the matter properly and, where appropriate, offer a remedy.

Claims for damage or missing items must be made without undue delay after the service has been completed. You should take reasonable steps to reduce any further loss and keep damaged items available for inspection if requested. Any settlement offered by us will reflect the circumstances of the job, the information provided at booking, and any applicable legal limits. Nothing in these terms affects your statutory rights as a consumer where they apply.

If a dispute cannot be resolved directly, the parties should try to settle the matter amicably before pursuing formal proceedings. However, this does not prevent either party from relying on their legal rights. We may retain records of bookings, communications, and invoices for operational, contractual, and legal purposes in line with applicable data protection requirements.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction to hear any dispute, although if you live in Scotland or Northern Ireland you may also be entitled to bring proceedings in your local courts where consumer law allows. Nothing in this clause limits any mandatory rights or remedies available under applicable UK law.

Man With Van Cockfosters operates on the basis of fairness, transparency, and practical service standards. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms. If you are uncertain about any part of the contract, you should raise the issue before the service begins so that any concerns can be clarified in advance.

End of Terms and Conditions.